- Shipping Info
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days.
Items can only be shipped within the contiguous United States.
Presently, all orders are shipped via UPS Ground. Additional shipping options may be available soon.
If multiple items are being shipped at once, they may arrive in multiple packages and on different dates, due to potential shipments from multiple warehouses. Please contact [email protected] with any questions about shipping.
If you would like to cancel an order, contact [email protected] immediately. We cannot guarantee cancelation.
To return your product, you should mail your product to the return address on your package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged or Lost Packages
All damaged or lost packages will be credited once the claims process has been completed. If you would still like to receive an item, a new order must be placed.
If an order is damaged in transit by UPS, we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a damaged package claim please send an email to [email protected]milycatshop.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 days after the date of inspection.
Your Phone Number
Your Order Number
The item(s) lost
The tracking number or delivery confirmation number of the shipment
Damaged packages may need to be picked up for inspection, so please repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.